BNSF Intermodal: 2025-2026 Christmas and New Year's Operating Plan

This year, BNSF will observe the Christmas holiday on Wednesday, December 24, and Thursday, December 25, and the New Year's holiday on Wednesday, December 31, and Thursday, January 1, 2026.

The number of trains operating on BNSF track is typically lower over the holidays due to reduced freight volume. BNSF's Intermodal holiday operating plan will adjust operations to account for this potential reduction in traffic. As a result, shipments from Wednesday, December 24, through Saturday, January 3, 2026, may experience delays of approximately 24 to 48 hours. Connecting carriers who have reduced operations for the holiday may cause delays on interline traffic.

INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period. 

CUSTOMER SUPPORT
For interactive tracing 365 days a year, please use BNSF’s Tracing web tool by logging into the BNSF Customer Portal with your username and password and selecting Trace on the Home page. If you have questions regarding a shipment(s), please utilize the Message Us feature on the BNSF Customer Portal (must be registered/logged in to access) or contact BNSF Customer Support at 1-888-428-2673.
 
Customer Support will maintain a limited staff on Christmas Eve and New Year's Eve until 6 p.m. Normal coverage will resume on the Friday following each holiday.
 
Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.